Privacy Policy

Welcome to Foxtail Plant Shop. We are curators of premium, garden-defining shrubs—from vibrant Azaleas and exquisite Camellias to fragrant Gardenias. Just as we meticulously care for our plants, we hold your privacy in the highest regard. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit foxtailplantshop.com or make a purchase from our global nursery.

Our mission is to remove barriers between your gardening inspiration and its realization. This commitment extends to safeguarding your data with the same diligence we apply to preparing your living investments for their journey to you.

1. Information We Collect

To provide a seamless and secure experience, we collect information that you provide directly or through automated technologies:

• Personal Identifiers: Name, email address, shipping/billing address (such as 1163 Fidler Drive, San Antonio, US 78240), and phone number when you create an account or place an order.
• Payment Information: When you purchase a rare Azalea or a Cold Hardy Camellia, our secure gateway processes payment details (e.g., card type via Visa, MasterCard, JCB, or PayPal). We do not store full credit card numbers on our servers.
• Transaction Details: Records of the plants you purchase, order amounts, and shipping preferences.
• Technical & Browsing Data: IP address, browser type, device information, and how you interact with our site—such as browsing our menu for Dwarf Gardenias or Fall Blooming Camellias.
• Communications: Correspondence with our team via email (e.g., [email protected]).

2. How We Use Your Information

Your data helps us cultivate a personalized, trustworthy experience:

• To process and fulfill your orders for Boxwood, Hydrangeas, or other shrubs, and arrange worldwide shipping (excluding parts of Asia and certain remote regions).
• To communicate about your order, provide customer support, and respond to inquiries.
• To improve our website, product offerings (like our curated collections of Bicolor Azaleas or Camellias for Espalier), and your browsing journey.
• To send updates about new arrivals, gardening tips, or promotions—only if you have consented. You may opt out at any time.
• To prevent fraud, enhance security, and comply with legal obligations.

3. Sharing and Disclosure

We treat your information as carefully as we handle our rare plants. We do not sell your personal data. We may share it only in these circumstances:

• Service Providers: Trusted partners who assist with payment processing (e.g., PayPal), shipping, and IT services, under strict confidentiality agreements.
• Legal Compliance: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, sale, or acquisition of our business, with notice to you.

As a global shop, data may be transferred internationally, always protected by appropriate safeguards.

4. Data Storage and Security

We implement industry-standard measures to protect your information, akin to how we protect your plants in transit:

• Encryption (SSL) during data transmission, especially at checkout.
• Secure servers and restricted access to personal data.
• Retention of data only as long as necessary for business, legal, or tax purposes.

While we strive for complete security, no method is 100% foolproof. We continuously monitor and update our practices.

5. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data:

• Access & Correction: Request a copy of your data or update inaccuracies.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing emails via the link in any message.
• Cookie Controls: Manage preferences through your browser settings (see below).

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses cookies—small files stored on your device—to enhance your browsing, remember your preferences (like interest in Fragrant Azaleas or Pink Camellias), and analyze site traffic. We use them to:

• Keep your shopping cart intact as you explore our varieties.
• Understand how gardeners navigate our site to improve layout and content.
• Provide a secure checkout experience.

You can disable cookies in your browser settings, though some features (like seamless payment) may be affected.

7. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated effective date. We encourage you to review it occasionally.